TERMS AND CONDITIONS
FOR ALL ONLINE CLASSES
REFUND POLICY:
*We understand that life can unexpectedly
intrude on Class time. If you find you cannot attend a Stitcherama Webcast, you
will not be able to reschedule. Please contact us at
info@victoriasampler.com to let us know.
If you find that you
cannot attend your chosen 'Original' Cyberclass for personal reasons, please contact
us by email or phone (1-250-656-3566) during our business
hours, within the FIRST WEEK of that Cyberclass. We will re-schedule your Original
Cyberclass to start at a later date.
NOTE:
You are responsible for attending our online classes, so please don't miss your
start dates! We regretfully cannot offer any refunds on any part of the payment
for Original Cyberclasses, or the Stitcherama
Webcast classes. In case Thea is ill, our
live Webcast class will be taught by a substitute teacher. The kits in these classes
will be paid for by your registration
fee, and are yours to keep, whether you
attend the live class or not. In case of technical difficulties or incompatibilities
between computer systems, we will attempt to help you get online, but no refunds
are available, as the full Student Kits have FULL instructions for you to finish
the project. Questions can be asked in the VS-Stitcherama
Yahoo Group.
NEW "Live" Webclass: PRE-registrations only. The full student kit will contain all the materials you need for the stitched
areas of your pattern. (Not included are items like scissors, needles, some of the finishing
materials, a stretching frame).
Four weeks before class time, Victoria Sampler will send
all Student Kits via Canada Post regular mail, or Canada Post Air Mail for international
delivery, and most will arrive at their destination within 10 days to 2-3 weeks. As soon as you've registered, you can find your 'start date' in "My Cyberclasses"
to confirm your entry!Although our parcels usually take less than 4 weeks to get
to you from Victoria B.C. Canada, we cannot fully guarantee that you will receive
your kit on time. Check your mailing address carefully, to make sure that we have
the right information. Canada Post works together with Customs and your country's
mail system so occasionally there is an unexpected delay with their delivery. Please
contact us by phone if you feel that you want us to send your webcast student kit
via a courier service at your expense. All our contact info is on our website under
"About VS" in the menu.
NOTE: You are responsible for attending your own online class on time, so please
do not miss your Cyberclass or Webcast dates! We will send you reminders. There
are no refunds for any missed Stitcherama or Original Cyberclasses.
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